Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
664 reviews
- Rated 1 out of 5by leetNigthshade, 19 hours agoNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses. - Rated 1 out of 5by Shadi, 3 days agoNordVPN is pushing an update to force data harvesting including privacy data and payment information. Even from paying users like me!
Developer response
posted 2 days agoHello! Thanks for noticing. A few days back Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Rated 1 out of 5by NeoOne, 4 days ago
- Rated 1 out of 5by Firefox user 12835828, 4 days agoWtf is the new permission for ? Please provide a changelog or revert the changes now !
Developer response
posted 4 days agoHey, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Rated 1 out of 5by Atman, 4 days ago
- Rated 1 out of 5by Firefox user 16751809, 5 days agoWhat the heck is that 🤨 ? Private data harvesting... for a privacy related product.
One could start think about if our data is actually private when using Nord products.
If this won't be reverted no way I'm gonna prolong subscription.
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Edit: (forbidden URLs: look for ["Announcing data collection consent changes for new Firefox extensions" site:blog.mozilla.org] in search engine)- is what I assume is L.L. referring to.
I'd like to see explanation then why it was collected up until now, just simply policy was not requiring to explicitly be stated up until now.
Can this really, really cannot be avoided?Developer response
posted 4 days agoHello! To be clear, no new data collection was introduced with yesterday's update. Firefox is now showing broader descriptions for existing data like subscription IDs and payment info. It might look alarming, but we are still focused on data minimization and only use what’s essential to provide the service. -L.L. - Rated 1 out of 5by Krep_O, 5 days agoAs other commenters mentioned, it started to force privacy data harvesting.
Developer response
posted 4 days agoHello! Thanks for noticing. Yesterday's Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Rated 1 out of 5by Firefox user 12626933, 5 days agoWhile a VPN advertises that you won’t be tracked online, now the VPN itself tracks your financial, payment, and personally identifying info. Brilliant scheme.
Developer response
posted 4 days agoHi! Just to clarify, our update yesterday didn't add any new data collection. Firefox is simply using broader categories to describe data we’ve always used, like subscription and payment status. The wording can look intense, but we’re still strictly committed to collecting only the bare minimum needed to run the service. -L.L. - Rated 1 out of 5by Cookiz, 5 days agoLatest update asked permissions to gather personal data and payment information, which is unacceptable for a VPN organization.
Developer response
posted 4 days agoHello! Just wanted to clarify that yesterday’s update didn't introduce any new data collection. Firefox has simply moved to broader consent categories for data we already used, such as subscription type and currency. The new wording can seem alarming, but our commitment to privacy and data minimization remains exactly the same. -L.L. - Rated 1 out of 5by Greg, 5 days agoThe latest update sneakily forces privacy data harvesting, including financial information, forms, and payment data. This is ridiculous and should be banned.
RE: Stop making this sound harmless. Firefox is clearly asking me to approve new required data collection before the extension can update. I cannot reject these permissions separately, so in practice I either accept the added privacy risk or I cannot install the update.
The warning explicitly mentions personally identifying information, financial and payment information, authentication information, and location. That is not just normal technical wording. If no new data collection was introduced, then explain exactly why Firefox now requires this new consent and why users are being forced to approve it. At the moment it looks like a serious privacy downgrade, and I am not comfortable accepting it.
Permissions and data
Required permissions:
Download files and read and modify the browser’s download history
Display notifications to you
Read and modify privacy settings
Control browser proxy settings
Access browser tabs
Access browser activity during navigation
Access your data for all web sites
Optional permissions:
Access your data for all web sites
Required data collection, according to the developer:
Authentication information
Financial and payment information
Location
Personally identifying information
Optional data collection, according to the developer:
Technical and interaction dataDeveloper response
posted 4 days agoHey, Greg, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Rated 1 out of 5by Мален Кийхрен, a month ago
- Rated 1 out of 5by freir, 2 months ago
- Rated 1 out of 5by Firefox user 17958303, 2 months agono free usage at all. i can't even try your vpn to see if it work in my country.
Developer response
posted 2 months agoHello there. Our services are indeed paid and we are sorry for any inconvenience you may have had! All of our plans purchased via our website https://nordvpn.com/pricing/ are fully refundable within the first 30 days. You are welcome to test our services risk-free! -L.L. - Rated 1 out of 5by Firefox user 18290363, 2 months ago
- Rated 1 out of 5by 4ron84, 2 months agoCompletely useless. At some point during a long session, you might get logged out or the plugin might reset, and suddenly you’re browsing with your real IP address on all open tabs. Even the “KillSwitch” feature doesn’t deliver what it promises. Which is, of course, completely unacceptable if, for example, you want to run an anonymous X account.
Developer response
posted 2 months agoHello there. We are sorry to hear about your experience with our service. Could you try reinstalling our extension? If it does not help, please contact us at support.nordvpn.com. Our team is ready to investigate the issue in more detail anytime! -L.L. - Rated 1 out of 5by BAZ.Andreas, 2 months agoWell i cant even use it...it needs an account amazing right.
Developer response
posted 2 months agoHello! In order to use our service you would have to create an account and purchase a subscription. However, we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You are more than welcome to test out our services, and, if anything, do not hesitate to contact us at support.nordvpn.com. G.M. - Rated 1 out of 5by Firefox user 13626043, 2 months ago"We couldn’t log you in. Please try again.". Reinstalling doesn't help
Developer response
posted 2 months agoHello! We're sorry to hear you've ran into login issues. Perhaps you could try clearing the cache of your browser and trying again? In case the issue persists, we'd be glad to look into it via live chat at support.nordvpn.com! -D.S. - Rated 1 out of 5by StarFlow, 3 months ago
- Rated 1 out of 5by Firefox user 16869886, 3 months ago
- Rated 1 out of 5by Firefox user 12585431, 3 months ago
- Rated 1 out of 5by Firefox user 19778678, 3 months agoThe "Access your data for all websites" is set as optional, but you can't use the addon without giving them full access to my data across all website? Shoddy practice. Be mindful of this guys.
Developer response
posted 3 months agoHello there. We understand your concerns! Please note that this permission is required due to the way the browser operates, and we have no control over it. We are still compliant with our no-logs policy and from our side, no permissions have been changed, so no data is collected and is fully protected. Apologies for the caused confusion. If you'd have any further concerns do not hesitate to contact us at support.nordvpn.com. G.M. - Rated 1 out of 5by Bo Jonk, 3 months agoThe add-on slows down my browser enormously. When it's on, it takes 10 seconds for the page to load, without it, not a second. It wasn't like this before. I had tried everything and reset Firefox, but it turns out that the NordVPN add-on slows everything down. So no recommendation from me. With my regular Nord app/subscription, I have no problems.
Developer response
posted 3 months agoHello. We are sorry to hear about the experience you're having with our Firefox extension. Could you tell us if you have tried to reinstall our extension instead of the browser? If so, could you please contact us at support.nordvpn.com so our team can check on the situation in more detail? We are sure the issue can be resolved! -L.L. Developer response
posted 4 months agoHello, Waldi. Our services are indeed paid and we're sorry for any confusion. Also, please note that all of our plans purchased on our website https://nordvpn.com/pricing/ are fully refundable within the first 30 days. You are more than welcome to test our services risk-free! -L.L.- Rated 1 out of 5by Firefox user 17767719, 4 months ago
Developer response
posted 5 months agoЗдравствуйте. Мы будем рады помочь и подробнее изучить вашу ситуацию. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.